Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and Burdenoff Consultancy Services Pvt. Ltd. ("Burdenoff," "we," "us," or "our"), governing your access to and use of Burdenoff Workspaces, the web application at app.burdenoff.com, our GraphQL APIs, SDKs, documentation, and related support surfaces (together, the "Service"). By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization as well as you individually. If your organization has a separately signed Master SaaS Agreement, Order Form, or Data Processing Agreement with Burdenoff, that agreement controls to the extent it conflicts with these Terms.

2. The Service

Burdenoff Workspaces is an enterprise collaboration platform providing workspace, project, task, file, calendar, and messaging management, together with automation, analytics, and AI-assisted features that may be delivered through Burdenoff's other platform products (including FluidGrids, BigConsole, Botlit, and VibeControls) where enabled for your plan or workspace. Available features, quotas, and pricing tiers vary by plan and are described at burdenoff.com/products.

The Service, and individual features within it, may be under active development. Functionality, quotas, and APIs may change as we improve the Service. We will provide reasonable advance notice, where practicable, before removing a generally available feature you actively rely on for a paid plan.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term, solely for your own internal business purposes and subject to your plan's usage limits, these Terms, and our Acceptable Use provisions in Section 6.

3. Eligibility and Accounts

You must be at least 13 years old to use the Service. If you are between 13 and the age of majority in your jurisdiction, you may only use the Service with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. Notify us immediately at security@burdenoff.com if you suspect unauthorized access to your account. If your workspace has multiple members, you (as the workspace owner or administrator) are responsible for each member's compliance with these Terms.

4. Subscriptions, Fees, and Payment

The Service is offered on a free tier and on paid subscription plans billed monthly or annually, plus optional add-ons and usage-based overages, as described on your plan's pricing page. Paid subscriptions renew automatically at the end of each billing period unless you cancel before renewal. Fees are charged in advance for the upcoming billing period (monthly or annual, as selected) and are exclusive of applicable taxes, which are added where required by law. Payments are processed through our third-party payment processors, Stripe and Razorpay; we do not store your full payment card details on our own servers.

Cancellation. You may cancel a paid subscription at any time from your account billing settings or by emailing support@burdenoff.com. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until then. Downgrading or canceling does not entitle you to a refund of amounts already paid for the current period, except as described below.

Refunds. The free tier requires no payment and is not eligible for a refund. If you are a first-time paid subscriber, you may request a full refund within 30 days of your first payment if you are not satisfied, by emailing support@burdenoff.com with your workspace name, billing email, and reason for the request; we aim to process approved refunds within 10 business days. Outside that 30-day window, monthly subscriptions are non-refundable for partial periods except where required by law, and annual subscriptions are non-refundable except at our discretion or where you cancel within 30 days of a material price increase or material reduction in the functionality you subscribed for, in which case you are entitled to a pro-rata refund for the unused portion of your term. Add-on purchases and usage overages are billed in arrears and are not refundable. We may deny a refund request for an account terminated for violation of Section 6 (Acceptable Use) or these Terms.

Price changes. We may change our fees from time to time. For existing paid subscriptions, we will give you at least 30 days' notice before a price increase takes effect on your next renewal; continuing to use the Service after that date constitutes acceptance of the new price.

5. Your Content

You retain all ownership rights in the data, files, and other content you or your workspace members submit to the Service ("Customer Data"). You grant Burdenoff a limited, worldwide license to host, store, process, transmit, back up, and display Customer Data solely as necessary to provide, secure, and support the Service to you and as otherwise described in our Privacy Policy. We do not sell Customer Data, and we do not use Customer Data to train generative AI models for the benefit of other customers unless you explicitly opt in to a feature that requires it.

You are solely responsible for the legality, accuracy, and appropriateness of Customer Data you submit, and for having all rights and consents necessary to submit it to the Service.

6. Acceptable Use

You agree not to use the Service to, or to allow any third party to:

• violate any applicable law or the intellectual property, privacy, or other rights of any third party;
• upload or distribute malware, or attempt to gain unauthorized access to the Service, other accounts, or our systems and networks;
• interfere with or disrupt the integrity or performance of the Service, including through excessive automated load, scraping outside of our documented and permitted API use, or circumvention of rate limits or access controls;
• send unsolicited bulk communications (spam) through or using the Service;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent applicable law expressly permits;
• resell, sublicense, or provide the Service to third parties as a managed or hosted service without a separate written reseller or partner agreement with Burdenoff; or
• violate export control, sanctions, or similar laws applicable to your use of the Service.

We may investigate suspected violations and may suspend or terminate access under Section 14 for conduct that violates this Section.

7. Intellectual Property

Burdenoff and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks (including "Burdenoff" and associated logos), and documentation, excluding your Customer Data. Except for the limited access rights granted in Section 2, these Terms do not grant you any right, title, or interest in the Service or Burdenoff's intellectual property. Feedback you voluntarily provide about the Service may be used by us without restriction or obligation to you.

8. Third-Party Services and Integrations

The Service may allow you to connect third-party applications, services, or payment processors (including Stripe and Razorpay for billing, and optional integrations you enable from your workspace settings). Your use of any third-party service is governed by that provider's own terms and privacy policy, and Burdenoff is not responsible for third-party services we do not operate. You are responsible for the permissions you grant to any third-party integration you connect to your workspace.

9. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED BY LAW. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Where you have a separately negotiated Enterprise agreement that includes an availability or support commitment, that agreement controls over this Section for the commitments it expressly makes.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BURDENOFF'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BURDENOFF FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100. This Section does not limit liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud, or either party's indemnification obligations under Section 11.

11. Indemnification

You agree to defend, indemnify, and hold harmless Burdenoff and its officers, directors, and employees from and against any third-party claims, damages, and reasonable expenses (including attorneys' fees) arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law. Burdenoff will notify you promptly of any such claim and cooperate, at your expense, with your defense of it.

12. Term, Suspension, and Termination

These Terms apply for as long as you maintain an account or otherwise use the Service. You may close your account at any time from your workspace settings or by contacting support@burdenoff.com. We may suspend or terminate your access to the Service if you materially breach these Terms (including Section 6, Acceptable Use) and do not cure that breach within a reasonable period after notice, where cure is possible, or immediately where we reasonably believe suspension is necessary to protect the Service, other customers, or comply with law. Upon termination, your right to access the Service ends, and we will retain and delete your Customer Data in accordance with our Privacy Policy and applicable law. Sections of these Terms that by their nature should survive termination (including Sections 7, 9, 10, 11, and 13) will survive.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory consumer-protection law that applies to you, any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith negotiation between the parties; if not resolved within 30 days, the dispute will be referred to and finally resolved by arbitration seated in Chennai, Tamil Nadu, India, conducted in English under the Arbitration and Conciliation Act, 1996. The parties otherwise irrevocably submit to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu for matters not subject to arbitration (including interim injunctive relief).

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service or applicable law. If we make a material change, we will provide at least 30 days' notice before the change takes effect, by posting the updated Terms on this page with a new "Last updated" date and, where you have an account, by email or in-product notice. Continuing to use the Service after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Service and may close your account before the change takes effect.

15. General Provisions

These Terms, together with the Privacy Policy, Cookie Policy, and any separately signed order form or agreement, constitute the entire agreement between you and Burdenoff regarding the Service and supersede any prior agreements on this subject. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Burdenoff Consultancy Services Pvt. Ltd.
General / legal: contact@burdenoff.com
Support / billing: support@burdenoff.com
Security: security@burdenoff.com
Phone: +91-7358445777
Address: Plot No.43, Veeramani Nagar, 2nd Cross Street, Nanmangalam, Chennai - 600117, Tamil Nadu, India

Effective date: August 1, 2026 · Last updated: July 26, 2026